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Raising a Concern - Whistleblowing Policy and Reporting

At Stable Home Care, we are committed to creating a safe, open and transparent culture where everyone feels supported to speak up about wrongdoing. We believe that protecting older people, staff, families and the community begins with accountability.


Under the Aged Care Act 2025, anyone who raises a concern in good faith about misconduct, risks to safety, or breaches of the law in aged care is protected as a whistleblower.

Download our Whistleblower Policy
Visit our Feedback Page
Raising a concern


What is Whistleblowing?

A whistleblower disclosure is a report about serious concerns or misconduct relating to Stable Home Care’s provision of aged care services. This is different from general feedback or complaints.


Concerns that may be raised include:
  • Unethical, dishonest or inappropriate conduct
  • Fraud, theft or financial mismanagement
  • Conflicts of interest or corruption
  • Serious risks to participant or worker safety
  • Criminal behaviour
  • Systemic bullying, harassment or discrimination
  • Organisational mismanagement or failures in care delivery

If you wish to provide general feedback or make a complaint about your care, please visit our Complaints and Feedback page instead.

Who can make a disclosure?

You can make a whistleblower disclosure if you are:

  • A participant receiving our services
  • A family member, supporter or substitute decision-maker
  • A staff member, care worker or contractor
  • A Responsible Person or associated provider
You do not need proof β€” only reasonable grounds to believe the concern is genuine.

How to raise a concern

Independent external reporting

Stable Home Care uses Your Call, an independent whistleblowing service, to allow concerns to be raised confidentially and anonymously.


Online (24/7):
πŸ‘‰ https://www.yourcall.com.au/stablehomecare


Telephone:
πŸ“ž 1300 790 228
(7am – midnight AEST, business days)


Through Your Call you can:

  • Remain anonymous if you wish

  • Upload documents or evidence securely

  • Receive updates via a secure online message board


Your Call does not investigate matters. With your consent, your report is shared with Stable Home Care’s nominated Whistleblower Protection Officers for action.

Reporting directly to Stable Home Care

You may also report a concern directly to our Whistleblower Protection Officers:


Amy Bacon
Operations Manager
πŸ“ž 07 5625 6033
πŸ“§ amy@stablehomecare.com.au


Joshua Bacon
Managing Director
πŸ“§ josh@stablehomecare.com.au


By post:
Marked Private and Confidential
Whistleblower Officer
Stable Home Care
PO Box 915
Coolangatta QLD 4225


In person:
By appointment

Reporting to external authorities

You may also contact external bodies, including:

  • Aged Care Quality and Safety Commission – 1800 951 822

  • Department of Health, Disability and Ageing

  • Australian Securities & Investments Commission (ASIC)

  • Australian Federal Police (AFP)

Speak with an independent advocate

OPAN is the Older Persons Advocacy Network, a national network in Australia that provides free, independent, and confidential support for people receiving government-funded aged care. It helps older people and their families understand their rights and resolve issues within the aged care system, and also works with aged care providers to promote better care.

Contact the Older Persons Advocacy Network (OPAN) for free support Phone: 1800 700 600 or visit their website: opan.org.au