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Stable Home Care

Stable Home Care Whistleblower Policy and Procedure

At Stable Home Care, we are committed to creating a safe, open and transparent culture where everyone feels supported to speak up about wrongdoing. We believe that protecting older people, staff, families and the community begins with accountability.


Under the Aged Care Act 2025, anyone who raises a concern in good faith about misconduct, risks to safety, or breaches of the law in aged care is protected as a whistleblower.


What is Whistleblowing?

Whistleblowing is when a person reports suspected wrongdoing. This may include:

  • Breaches to the Aged Care Act or Aged Care Quality Standards.

  • Serious misconduct by staff or management.

  • Abuse, neglect, or risk of harm to an older person.

  • Fraud, theft, or misuse of government funding.

  • Covering up or ignoring unsafe or unlawful behaviour.

  • Bullying, harassment, or discrimination

  • Unsafe practices or serious health risks

  • Unethical or illegal behaviour


You do not need proof to make a disclosure — a genuine concern made in good faith is enough.


Your Rights and Protections

If you make a whistleblower report under the Aged Care Act, you are legally protected:

  • Confidentiality – Your identity will not be shared without your consent.

  • No Retaliation – You cannot be fired, demoted, harassed or discriminated against for speaking up.

  • Immunity – You cannot be sued or penalised for making a protected disclosure.

  • Support – You will be treated with dignity and respect, and support will be offered if you experience stress or pressure from the process.


These protections also apply if you make your report anonymously.


How to Make a Report

You can report concerns through several safe and secure channels:

  • Whistleblower Officer

    • Disclosures may be made to Whistleblower Protection Officers:

      • Amy Bacon
      Operations Manager
      Phone: 07 5625 6033
      Email: amy@stablehomecare.com.au

      Joshua Bacon
      Managing Director
      Email: josh@stablehomecare.com.au

    • In Person: By appointment with our Whistleblower Officer

    • Post: Mark as Private and Confidential and address to: 

    Whistleblower Officer
    Stable Home Care
     PO Box 915 Coolangatta QLD 4225

  • Anonymous Online Form

    Submit a report without providing your contact information below.

  • External Reporting

If you prefer, you can also contact:

  • Aged Care Quality and Safety Commission – 1800 951 822
  • Australian Securities & Investments Commission (ASIC) – if your concern relates to corporate misconduct
  • Australian Federal Police (AFP) – for serious offences

What Happens After You Report

  1. Acknowledgement – We will acknowledge receipt of your disclosure within 7 days (if contact details are provided).
  2. Assessment – The Whistleblower Officer will review the concern.
  3. Investigation – If appropriate, an independent and fair investigation will be carried out.
  4. Outcome – The investigation outcome will be provided to our governing body maintaining confidentiality and action will be taken where required.
  5. Feedback – If you provided contact details, we will update you on the progress and outcome of your report, while maintaining confidentiality.

Our Commitment

  • Every report is taken seriously.

  • Whistleblowers will be respected, supported and protected.

  • Reports will be investigated promptly and fairly.

  • Lessons from disclosures will be used to improve the safety, quality and culture of Stable Home Care.


Need Immediate Help?

If someone is at immediate risk of harm, please call 000.
For urgent concerns about aged care services, you can also contact the Aged Care Quality and Safety Commission directly.